Peter Handley's Blog Organic Search Engine Marketer, Portsmouth, Hampshire
  • Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

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    April 4th, 2012ismepetePersonal

    CONCLUSION (17/4/2012)
    Well, it seems that I won’t be getting my parcel… Yodel have now sent it back to the retailer, who in turn told me that they will issue a refund when they have received it. I have asked for an immediate refund, as its only been sent back to them as Yodel appear incapable of actually organising delivery of this item, but this is being ignored. Net result – I will actively avoid purchasing from websites that will deliver with Yodel only… An entirely unsatisfactory result for all parties, that has left a rather bad taste in the mouth really…

    So sad, as I really should be an evangelist for online purchasing.

    It seems to me, particularly in light of recent media reports claiming Yodel want more money from their retailers, that they built a business model around pitching themselves to retailers at a price that was never going to make them money, undercutting competition to win contracts and are now whining that they are not profitable. I would suggest that this was always going to be a recipe for disaster – and one that was never going to have customer service as a central tenet. Ah well, I’ll have to head in to town when I get a refund and look for some shoes there!

    ORIGINAL POST:
    If you’ve followed my Twitter stream over the last 10 days or so, you will no doubt have seen me moaning about Yodel Delivery Problems, and I am getting massively frustrated with the horrifically bad service (it can barely be called service really) that I have been receiving from them.

    I’m currently questioning if I actually want to purchase items online at the moment, as they have become the “cheap” courier of choice for the cheaper ends of the Internet.

    All I want is my parcel and Yodel have made me question whether or not I want to continue purchasing items online.

    I’m an online marketer, and have traditionally been an evangelist for all things ecommerce based. I find this a sad indictment of this company (who I know deliver for Amazon, a company that I have historically purchased from frequently and am questioning doing so again in the future). Does anyone know of a list of websites that use Yodel? As that is likely a list of websites that I will not be purchasing from again in the future!

    A lot of the rest of this blog is going to be quite ranty – you were warned!

    So, last Saturday (24th March) I purchased 3 pairs of shoes as well as some shorts ahead of my holiday next month from a sports retailer. Not a shop that I like to visit really, but they were cheap, they looked as if they’d look pretty good. I have a tendency to break shoes quite a lot, so I wanted to cover myself by purchasing a few different pairs.

    The retailer dispatched this pretty much immediately, and it was “out for delivery” on the Monday morning on the 26th. Great I thought as I would be in all day to take delivery.

    Waited around all day and nothing… No card, no attempt to deliver, no notification of it not being able to be delivered that day.

    I gave them the benefit of the doubt and waited around on Tuesday too, though was somewhat perturbed that the tracking didn’t budge from “Parcel returned to delivery depot – 26/03/12″. Frustratingly as of the morning of the 04/04/12 this hasn’t budged.

    By Wednesday I was starting to get a bit more irritated so I dropped Yodel an email before 7.30am, trying to find out what is going on (its seriously not easy to find a number on their website where you can actually speak to anyone). I asked, quite reasonably I thought:

    “I’ve noted… that these items were out for delivery on the 26th March – which I was present at my property all day for. Was a delivery attempt made?

    If so, why was there no card left behind? Also, why was this not taken out for delivery yesterday. Can you confirm to me when this is due to be delivered?

    I will be at my property all day today

    Thanks

    Pete”

    I got an auto-responder in return – and nothing back at all. I got busy and forgot about things until Friday, where I tried to call only to have to negotiate an auto-dialler. Seeing as dispatch hadn’t occurred that morning I looked to arrange delivery for Monday morning.

    I followed this up with an email where I was getting more frustrated at this lack of communication with Yodel:

    “I must start out by saying how frustrated I have been awaiting a delivery from Yodel this week…

    …did not leave the house on Monday – if a delivery attempt was made, it was not to this address, and no card or notification has been left. I would imagine your order tracking system would have some form of notification that a delivery attempt had been made within this, so had initially assumed that another delivery attempt would be made on the Tuesday.

    I checked again on Wednesday, and there had been no change to this status by the time my item left dispatch previously on the Monday. As a result, I used your web form to ask for further information and to ask if it would be delivered that day, or today being Friday.

    As I had heard nothing back from anyone at all, I phoned this morning and have arranged for delivery on Monday.

    Can you confirm that my delivery for the ***************** item will be delivered on Monday as I have just arranged via telephone?

    If you cannot confirm this, can I have details on your complaints procedure please?

    Thanks

    Peter”

    Of course, I got nothing back at all…

    So, come Monday morning, I was starting to lose my patience when I saw that the “redelivery” that I’d instructed them to perform was not happening. I started writing another email to them, when lo and behold I got a response, to the very first email I’d sent on the Wednesday 5 days before:

    “Dear Peter,

    Thank you for contacting Yodel.

    Our system shows that your parcel is located at our Southampton Service Centre.

    Your enquiry has now been forwarded to the Service Centre where arrangements will be made to deliver your parcel as soon as possible.

    Unfortunately at the minute wer are unable to advise you of a delivery date due to the Service Centre Experiencing operational issues.

    Please accept our apologises.”

    This infuriated me and I replied very quickly to this one – I started to get quite a lot snarkier, I won’t deny it, and I don’t envy the people that work in Yodel Customer Services.

    I ranted about response times being unacceptable and then pretty much wrote what I’ve written so far as this blog. This time I got a really speedy response “I do apologise for any inconvenience this has caused. We are currently investigating why you have not received your shipment.”

    I waited a few hours for them to not get back to me and then followed up with another email:

    “Clearly, there is no desire to be assisting me here, or communicating what might be happening with my package?

    6 hours further on, no change to order tracking.

    No notification that my item was not going to be delivered today as I’d arranged on Friday.

    No real communication as to what is happening, or when this is going to be resolved.

    When can I expect to receive these goods? Can someone call me to discuss these issues?

    I am bitterly disappointed in the service levels I am receiving from Yodel”

    In fairness, again, this time they responded pretty quickly:

    “Dear Sir,

    I can only apologise

    Southampton do have operational issues at present and we are trying to gain a resoloution for you

    We cannot pass on any more details than this at present as Southampton are doing all they can to try and receover these issues

    Sincere Apologies”

    I then reasonably asked “Has Southampton had “operational issues” for that entire time? I’m going to investigate with my social network connections if any others have had issues at that time, and I expect to be notified at the earliest opportunity as to when these issues will be resolved, and delivery can be arranged.”

    I did ask my social network, and frankly no one had a good word to say about Yodel, though I didn’t really find anyone else that was having specific delivery issues like me in this area.

    I left them alone for most of yesterday, and still heard nothing else, so come the evening emailed again asking a few pertinent questions:

    “Any news on when I might finally receive my item?

    Or when I can expect to find out when I might possibly receive this item?

    Are there still “operational difficulties” in Southampton?

    I will be in my property all day tomorrow, though cannot guarantee the same on Thursday.

    Do I need to do anything to facilitate receiving this delivery?

    If you cannot fulfil this delivery, at what stage can I get a refund?

    Can someone call me to explain quite what the hell is going on here?”

    I also asked how to complain – so if anyone wants Yodels complaints email address, here you go as the response I got was:

    “Thank you for contacting Yodel.

    We are currently investigating why you have not yet received your shipment.

    The email address for our complaints department is customercare@vx.yodel.co.uk if you would like to log a complaint.

    Please accept our apologies for the inconvenience caused.”

    So… what do Yodel do when they are investigating this? I suspect not a lot, in the hope that you will just leave them alone.

    Does anyone have anything good to say about Yodel? I’d experienced their delivery service in the past, and it was adequate but I never felt compelled to rant about it like I have done here (and like I did once with Royal Mail for an incident that seems like nothing in light of this).

    All I want is my parcel…

    So, here is my review of Yodel’s delivery service:

    A review of the service received by Yodel
    Well, so far, its been a terrible experience, the goods have not been delivered, communication has been terrible, and no timeframe has been given on when I can actually expect to see this arrive. Would advise steering away from them if you have any choice in the matter
    Yodel’s Delivery Service
    Date published: 04/04/2012
    1 / 5 stars

    As I said before, I’d love to hear about your experiences with Yodel – good or bad!

    Rant over for now – if you made it this far – well done!

    UPDATE 1 (11/04/2012):
    I’ve still not received my items, and Yodel continue to give me either stock answers that tell me nothing, or the silent treatment. I did however finally get a response from my retailer:

    “We are currently investigating this with Yodel for you.

    It seems that the Southampton service centre has been closed down and all parcels have been transferred to a new service centre in Southampton.

    This transfer has caused the extensive delays with delivering the parcel to you.

    Yodel have advised us that this parcel is being dealt with as quick as possible for you.

    Once we have an update on this matter we’ll be back in touch with you.”

    So, clearly, there was no chance of me actually receiving this over the last few weeks; as suspected the service centre has been closed. Why its taken 15 days for either the courier or the retailer to inform me of this however is another matter altogether. Frustratingly, I still have no idea when I will actually get these goods. I’ve asked at what stage I’ll be given a refund, although I really would rather receive the goods!

    UPDATE 2 (11/04/2012):
    Seconds after publishing this update, I got another response from Yodel:

    “We are unable to provide you with any further update on your parcel at the present time.
    Please contact your supplier who in turn will contact ourselves and initiate an investigation on your behalf.

    I apologise that we are unable to update you directly.

    Many apologies for any inconvenience this may have caused.”

    So, back to square one, with item very late… I am so tired of this!

    UPDATE 3 (11/04/2012):

    Another person replied to another email I’d sent to Yodel… mostly the same message as update 2, but with “I would advise your senders to put this on a trace/investigation as we have not had an upto date scan on this parcel as yet.”

    This suggests to me that they’ve lost this parcel now…….

    CONCLUSION REPEATED (17/4/2012)
    Well, it seems that I won’t be getting my parcel… Yodel have now sent it back to the retailer, who in turn told me that they will issue a refund when they have received it. I have asked for an immediate refund, as its only been sent back to them as Yodel appear incapable of actually organising delivery of this item, but this is being ignored. Net result – I will avoid buying anything from the retailer ever again, and will actively avoid purchasing from websites that will deliver with Yodel only… An entirely unsatisfactory result for all parties, that has left a rather bad taste in the mouth really…

    So sad, as I really should be an evangelist for online purchasing.

    It seems to me, particularly in light of recent media reports claiming Yodel want more money from their retailers, that they built a business model around pitching themselves to retailers at a price that was never going to make them money, undercutting competition to win contracts and are now whining that they are not profitable. I would suggest that this was always going to be a recipe for disaster – and one that was never going to have customer service as a central tenet. Ah well, I’ll have to head in to town when I get a refund and look for some shoes there!

    ismepete (29 Posts)

    I'm an online marketer, specialising in Search Engine Optimisation (SEO). I write for theMediaFlow Search Engine Marketing blog, write my own personal blog covering online marketing and what's going on in my life and manage and contribute to a food blog.


  • http://www.themediaflow.com/ Peter Handley

    I do appreciate that people moan more about bad service than loudly about great service.
    I think with my particular issue, that it seemed the operational elements of the company weren’t working as well as they could or should. The biggest thing was the lack of communication about the issues.
    I don’t doubt that there is a silent majority of times things work for yodel customers. But sadly based on the traffic this blog receives coupled with numerous conversations in person and on social media, there are a lot of people that have had difficulties receiving items from Yodel at times.
    Over approximately a 3 week period, no one told me what was going on, and no one even tried to deliver the parcel. Sadly, that’s just not good enough

  • pankaj

    From a frustrated Recipient, Yodel Tracking Details:

    Passed to courier for delivery. (ENFIELD SERVICE CENTRE)
    27th Jul 2012
    20:10

    Out for delivery (ENFIELD SERVICE CENTRE)
    27th Jul 2012
    11:45

    Scanned as part of secure process (ENFIELD SERVICE CENTRE)
    27th Jul 2012
    11:42

    Scanned as part of secure process (ENFIELD SERVICE CENTRE)
    27th Jul 2012
    06:18

    Passed to courier for delivery. (ENFIELD SERVICE CENTRE)
    26th Jul 2012
    18:01

    Delivery tried,awaiting instruction (ENFIELD SERVICE CENTRE)
    26th Jul 2012
    05:14

    Delivery tried,awaiting instruction (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    18:52

    Passed to courier for delivery. (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    16:40

    Parcel returned to delivery depot (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    16:40

    Passed to courier for delivery. (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    16:32

    Parcel returned to delivery depot (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    16:32

    Delivered (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    11:23

    Out for delivery (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    10:53

    Scanned as part of secure process (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    10:28

    Scanned as part of secure process (ENFIELD SERVICE CENTRE)
    25th Jul 2012
    05:56

    Passed to courier for delivery. (ENFIELD SERVICE CENTRE)
    24th Jul 2012
    17:22

    Possible delay, incomplete address (ENFIELD SERVICE CENTRE)
    24th Jul 2012
    05:08

    Possible delay, incomplete address (ENFIELD SERVICE CENTRE)
    23rd Jul 2012
    18:52

    Possible delay, incomplete address (ENFIELD SERVICE CENTRE)
    23rd Jul 2012
    13:58

    Parcel returned to delivery depot (ENFIELD SERVICE CENTRE)
    23rd Jul 2012
    13:37

    Passed to delivery courier (ENFIELD SERVICE CENTRE)
    23rd Jul 2012
    10:57

    Consignee Cannot Be Reached (ENFIELD HOME DELIVERY)
    20th Jul 2012
    17:47

    Parcel with courier for delivery (ENFIELD HOME DELIVERY)
    20th Jul 2012
    09:00

    Out for delivery (ENFIELD HOME DELIVERY)
    20th Jul 2012
    07:41

    Parcel to be delivered by courier (ENFIELD SERVICE CENTRE)
    20th Jul 2012
    06:48

    Arrived At Depot (ENFIELD SERVICE CENTRE)
    20th Jul 2012
    05:51

    Departed Depot (WEDNESBURY HUB)
    20th Jul 2012
    00:20

    Arrived At Depot (WEDNESBURY HUB)
    20th Jul 2012
    00:19

    Parcel data received awaiting coll. (NORTHAMPTON SERVICE CENTRE)
    19th Jul 2012
    00:00

  • Kev Lincoln

    I am having similar problems with a camera I have ordered twice from Argos. Both of them have ‘got lost’ at the local Yodel depot in Peterborough.
    No reponse from Yodel to my email enquiries via their website.
    Argos seem to be powerless and their customer services admitted they had a long list of ‘lost’ deliveries.
    So, I have already had one refund and another looks as if it is about due.
    Amazon, eBuyer, DABS, Pixmania, Play.com – no problems with their deliveries.
    Argos – change your delivery agent or suffer the consequences.

  • Ola Mcghee

    Absolutely useless. This is teh first time that I have had a delivery from Yodel and I certainly will not be buying online from any companmy that uses these people again! I am 8 months pregnant and so finding it hard to shop so felt that online shopping would be a better alternative. I ordered my make up from MAC cosmetics and paid extra for the privileghe of having the goods delivered the next day before 12pm.  At 2pm I am still awaiting delivery ON the Yodel website, it said that my parcel was out for delivery but then that it was held at the Enfield Service Centre for a booking in date. I have contacted MAC to ascertain what this is and apparently this is only for commercial addresses. My address is residential. I have contacted Yodel four times today and informed that they are having communication issues with Enfield but that emails have been sent to them asking them to deliver today. In the end, I typed in Yodel to google to find that I am not the only one with problems of this nature and knew that my delivery would not arrive todfay. I therefore contacted MAC to cancel the order and I will have to end up going into town to buy the make up in person. I won’t however get a refund until MAC receive the original parcel back- if that ever happens of course.  Needless to say i’m not very happy with teh service I have received and I doubt I will be ordering online from any company using these idiots again.

  • somewhereinthesouth

    Just appalling.  Had trouble with  delivery before [ had to collect ti may self]] went to depot only to end they’d sent it out again! Paid extra for special delivery.within 24 hours. Today wait in all day for parcel/ letter [ easy to put thro letter box] Their web site claims it WAS delivered and left in porch [ we we in all day and DONT HAVE a porch ] . It wasn’t . Cant get through  to Yodel [neither can Virgin who sent the item] for 20 minutes and are charged 0844 rates -eventualy they answer…. The driver can’t be contacted  will get back etc …nothing etc etc. Still dot know whats happening …. simply dreadful. Never use this company. I really don’t now why any reputable retailers uses them . be warned they are awful change of name has done nothing to improve thier crap service.

  • ECHO

    TOTALLY AGREE ABOUT “YODEL” AS A COMPANY. ENDLESS DELIVERY PROBLEMS, ALSO SOME OF THE DRIVERS HAVE ATTITUDE PROBLEMS.  I CANNOT UNDERSTAND WHY COMPANIES SUCH AS CLARKS SHOES OR JOHN LEWIS USE THEM, AFTERALL THEY ARE CAUSING THEM TO LOSE BUSINESS.

  • JEFF MOSS

    Hi Peter I don’t know if you have seen this site 
    http://notyodel.proboards.com/, They have a list of all the companies that use Yod-hell as their courier. I’m sick to the back teeth of them a driver of theirs signed my name(FRAUD) and kept 2 pairs of Adidas trainers i ordered from sports direct, I’ve wrote a 2 and half page letter to the CEO of sports division to try and sort this fiasco out.he has until next Tuesday to contact me and then i’m going to try and get my money back via visa debit card charge back.I’m also going to the Police and trading standards.

  • http://www.themediaflow.com/ Peter Handley

    Hi jeff

    I’ve seen the proboard for yodel (there is a section on this blog post on there) as it was setup at around the time as I wrote this post.
    Really sorry that yodel continue to be so poor, and it’s such a shame for the organisations that choose to use them.
    For all that yodel are cheap, how much damage to reputation they must do to for those that they deliver on the behalf of!

  • JEFF MOSS

    This is what I pointed out to the CEO of Sports Division in my letter. I said for any company to use them with the reputation they have now is commercial suicide IMO. YOD-HELL are about as useful as an ashtray on a motorbike.

  • Nostrodamus

    I paid for yodel to deliver a parcel, was told it would be picked up next day – 2 days later it still hasn’t been picked up. Impossible to get in touch with them. Don’t touch them with a barge Pole. That’s why they’re cheap – they do nothing & still get your money!!!

  • KM

    I live on the 3rd floor and my flat is right next to a main road in Glasgow. I watched the delivery driver pull up and go to the main door of my building – assuming he was about to buzz up, I went to go let him in – nothing. went back to the window and he was driving off. He’d just shoved a sorry we missed you card under the door, but with no tracking code. Phoned Yodel, arranged to go about 5 miles to their depot. They said they’d hold item for me to be picked up today [Saturday] between 9am and 12pm. Went up and they couldn’t find the parcel. Guy at reception said “a driver must have it in his van, have you got anyone in your house to get it in case he re-delivers?” No, because I’m standing here in your depot waiting to pick up the parcel.  Turns out the driver hasn’t scanned the item and so they had no idea which driver it was or if he would deliver today or “maybe Monday”. So now I have no idea what’s happening since every question I asked was met with a shrug or and unsure “I’m not sure” or “possibly” and for some reason they refuse to update the tracking location. Though I guess they can’t track anything when they allow random drivers to go away with parcels without scanning them..

    Totally unhelpful and unprofessional. While I was in the depot, five different customers came in and only one left with their parcel. I honestly don’t understand why any companies use Yodel. In future, I will be avoiding companies that use Yodel as best I can.

  • http://www.facebook.com/profile.php?id=1218820778 Artur Tchoudinov

    Just had the same issue as you, I ordered a 24″ BenQ monitor of amazon expecting to recieve it 5 days later.. If only it came. Customer service informed me that they had simply not loaded it onto the van -__- 

    So I thought, Ok, shit happens, they’ll send it out tomorrow. It was then that I noticed in my email inbox that Amazon had put through a refund for the full price so I sent an email to Amazon asking them what happened, they told me Yodel had been unable to deliver and that the refund would take 2-3 days to go through. -_______________-

    I want this damn monitor and will be ordering the same thing again, but this time I will be calling them every day until my package comes through.

  • http://twitter.com/andy32090518 andy

    Yet again no delivery, constant lies from drivers and customer support,
    this time say attempted to deliver but no one in, but tracking says despatched 19.15 and attempted 19.17 don’t know how they traveled 40 miles in that time, last time i was told wrong address, but when it eventually arrive it was perfect and clear,

    i’ve had over 20 problems with them just this year and every time they were at fault and lied every time, How can a company like this survive,

    yodel don’t care and will not change anything as long as companies still use them, so people need to complain to the senders every time and keep complaining and refuse to use them where possible,

  • http://www.facebook.com/mandy.flood1 Mandy Flood

    They are incompetent fools, For the first delivery of goods the driver said he had attempted delivery and left a card, He did not, So I emailed the company, It is now 8 days since and no reply, When the driver did turn up he was only able to nod, shake his head and grin like a loon whilst telling me “I not english” , The second delivery was scheduled for today, Virgin sent me an email stating time to expect delivery and Yodel sent a text saying Thank you, Your delivery will be with you by 5.30pm, This time came and went so I thought I would check tracking info, Only to find driver had said he had left a card as no one was home, He did not leave a card yet again ! As I was in the front garden and saw nobody I can only assume he is invisible . I then called Yodel and was waiting for over 30 mins to speak to someone , When I got through they apologised abd said they would call the contact number for the driver, He didnt answer his phone. They said they would call back and have not, If I see that driver I shall beat him to a bloody pulp. I have better things to do than sit around waiting for a delivery that does not arrive, Also I shall be forwarding my next phone bill to them for them to pay ….. lol. Fat chance of them doing anything right. They are hard to get hold of and excuse the profanity but they are a shower of shite and I think they should be shut down. Rant over now but I am still very unhappy.

  • http://www.facebook.com/mandy.flood1 Mandy Flood

    Yodel :Shower of s**t , full of lying scumbags who say they leave cards when they don’t and in future if I see they are the courier I shall cancel my orders !!! The man who finally turned up last week did not even speak english as he told me lol. And today 13/09 / 12 they failed again, Was sent text by yodel to say parcel would be delivered by 5.30pm but at 5.31 the tracking said card left, It was not, then checking again they say card lrft at 21.01 it was not , I am going to slap him when I see him. Bloody idiot. Sent email to customer service re; last weeks disaster, Not heard back and as for calling them pah ! Was on hold for over 30mins.

  • http://www.facebook.com/arthur.duggan Arthur Duggan

    i had similar problem with a parcel i never received from Amazon, once it was sent back to amazon they issued an immediate refund and organised an alternative delivery method.

    once again i am having problems with another delivery involving yodel. i am now onto my third re-delivery date, despite receiving email confirmation of first re-delivery date and having spoken to someone to arrange the second.

    this company really is a joke.

  • goigoi

    I also went to pick up my parcels today from collect and click as got email to say they where ready.The items where clothing for my holiday tomorrow as i only have 2 pairs of jeans and am going to a country thats in its 30′s.I drove there and when i got there i was told they wasn’t there that they had been returned, i only ordered them 3 days ago and hadn’t put in a collection request.Drove home phoned my catalougue who gave me my parcel numbers which i phoned yodel to have a ganster like spoken girl who gave me the wrong info as she said it was the wrong number so i phoned my catalougue back and no it was right?? so i explain the situation to someone else and im now told the catalugue requested for them to be collected? why would the catalugue request this? so again phone catalugue and no they have no records that they have done that and that they wouldn’t do that anyway.So again i phone yodel and the next guy says no it dosn’t say that so the previuos guy made it up? so i explain myself to the next person and they said they can’t answer why my parcel has been returned back to sender? i ask to speak to a supervisor or manager and the guy starts to get abit irrate and says no, i said i am requesting to speak to someone in charge and he said no, i said thats appauling customer service and if i don’t one of my customers at work no i would be sacked?I have never spoke to a bunch of airheads in all my life, my little 5 year old is more intellegent than them.Absloutly useless

  • Mark

    Virgin Mobile have just started using Yodel. After complaining to Virgin umpteen times that my phone hadnt arrived they were forced to admit that they have been inundated by complaints. I had to cancel the order in the end. Life is too short.

  • Mark

    this is how a typical delivery failure looks like from Yodel and despite me giving a full address including postcode. This is from their website:

    Out for delivery12/10/1206:15LEAMINGTON SPA SERVICE CENTRE YODELDeparted Depot11/10/1223:10HATFIELD TERMINALArrived At Depot11/10/1223:07HATFIELD TERMINALDeparted Depot11/10/1216:58VAUXHALL SERVICE CENTREItem returned to sender11/10/1210:23VAUXHALL SERVICE CENTREPossible delay, incomplete address10/10/1210:57VAUXHALL SERVICE CENTREPossible delay, incomplete address09/10/1210:31VAUXHALL SERVICE CENTREPossible delay, incomplete address08/10/1210:36VAUXHALL SERVICE CENTREPossible delay, incomplete address05/10/1210:19VAUXHALL SERVICE CENTREItem returned to sender03/10/1211:40VAUXHALL SERVICE CENTREPossible delay, incomplete address01/10/1214:58VAUXHALL SERVICE CENTREPossible delay, incomplete address01/10/1210:06VAUXHALL SERVICE CENTREIn Transit01/10/1206:40VAUXHALL SERVICE CENTREParcel returned to delivery depot28/09/12VAUXHALL SERVICE CENTREUnable to locate28/09/12VAUXHALL SERVICE CENTREIn Transit28/09/12VAUXHALL SERVICE CENTREOut for delivery28/09/1210:15VAUXHALL SERVICE CENTREScanned as part of secure process28/09/12VAUXHALL SERVICE CENTREIn Transit28/09/1207:32VAUXHALL SERVICE CENTREArrived At Depot28/09/1207:32VAUXHALL SERVICE CENTREDeparted Depot27/09/1219:26NORTHAMPTON SERVICE CENTREParcel data received awaiting coll.27/09/12NORTHAMPTON SERVICE CENTRE

  • alan marrs

    I am disgusted with Yodel , l was expecting two very urgent parcels that contained £600 worth of goods , they didn’t deliver on the specified day so l went online and re arranged delivery day , guess what ? no show , they attempted the following day and left a card again , re arranged with their online system again and another no show , three days later left red cards to contact and pick up from depot with no address , eventually got hold of customer service and spoke to someone who could barely speak English , eventually told l had signed for them which l had not , carried on questioning and found out they had been returned to sender , l’m now trying to contact sender to drive a 180mile round trip to pick them up instead , an atrocious company that should be shut down , liars and cheats , l shall be suing them for return of fees , l suggest everyone else gets on their backs too !

  • paul robinson

    i was a driver for this shit place untill 4days ago as noone in the depo knew what there were doing all my drop info was always wrong my pda would often crash so i never knew if to get parcels signed for and the paper work u got was no better just post codes no door numbers so would often have to jump in back of van and see were parcels needed to go.and now 4days later there still giving customers my tel number saying iv got there parcel to deliver get a grip i dont work for you any longer ffs

  • http://www.themediaflow.com/ Peter Handley

    I must have been lucky – I’ve had 3 or 4 Yodel deliveries in a row that have gone really smoothly – I’ve been wondering if its due to the nice lady that has been delivering them here recently…
    I hope that continues, and that they get better everywhere else too.

    Interesting to hear from a former employee though, thanks for the comment.

  • mags

    yodel left me an ” unable to collect card ” when they tried to deliver my parcel? with just a parcel number written on it. no phone number on the card so tried to contact them on line… bad idea..when i did find a phone number it was out of service and the next phone number i found the automated voice wanted the 8 digit number from the card… but i had been left the wrong card and had no number!.
    the tracking system would not let me rearrange delivery so i can only wait….2 days later the tracking system says it will be delivered today! we can only hope !!!!

  • http://www.facebook.com/janine.brown.50702 Janine Brown

    i have never had a problem with amazon itself, i read the reviews about yodel but had no choice to use them as amazon had them as the delivery company, i ordered my mother in law a gift at which i was supposed 2 recieve it by thursday 13 december and have been tracking it since it was dispatched on the 8th of december, yesterday i called yodel as my tracking list said that it was “out for delivery” at 10:59 am, with that i called yodel after about an hour calling a phone that no one picks up a woman answered and was very abrupt, the tracking system then said ‘delivered , signed by:”assumed delivery” she wouldnt take any resposibility for the driver either delivering to wrong address, she told me to contact amazon themselves which i have now done so hopefully all is resolved .the twist to the story is that i live in an area where there are houses next to my block of flats that also go by same street name and last year my mum ordered sum shopping from asda for me that was delivered to people in a house with the same door number as me and them people signed for my shopping so i have suspicion that they might have taken my parcel too, my partner went to them this morning asking if they recieved a parcel they looked worried and apparently couldnt understand what the word ‘parcel’ was lol (i find that hard to belive) either way its called fraud if you sign for something under someone elses name. all i can say is i hope my parcel is delivered to its rightfull place in the condition it should originally have came in, and one last word…. DO NOT IF POSSIBLE HAVE ANYTHING DELIVERED FROM YODEL, all the reviews people have written are CORRECT, these people are scamers, the drivers probably keep our parcels for themselves and the company back them up all the way…i think this is one for WATCHDOG!

  • http://www.facebook.com/mervcarter Mervyn Carter

    Things haven’t got any better, just look at this tracking – I’m in Southend, which is where the package is meant to be coming to!

    In transit to local service centre Hatfield 20th Dec 2012 15:25
    In transit to local service centre Hatfield 20th Dec 2012 15:21
    In transit, parcel delayed by 24 hours Chelmsford a service centre 19th Dec 2012 11:39
    In transit to local service centre Hatfield 18th Dec 2012 18:58
    In transit to local service centre Hatfield 18th Dec 2012 18:54
    In transit, parcel delayed by 24 hours Chelmsford a service centre15th Dec 2012 12:01
    In transit to local service centre Wednesbury14th Dec 2012 06:53
    In transit, parcel delayed by 24 hours Chelmsford a service centre 11th Dec 2012 12:30
    Parcel received at local service centre Chelmsford a service centre11th Dec 2012 06:54
    In transit to local service centre Wednesbury10th Dec 2012 15:57

  • unhappyxmascustomer

    Yodel supply for Very.co.uk with whom i purchased a £100+ product online and paid the extra fees of next day delivery for Christmas Eve. The Yodel driver comes gives my door a very quick knock and runs out of sight before I get downstairs, open the door and run out. I was left with a nice unable to deliver your item card with an 8-digit reference. Absolutely NO COMMON SENSE to know that he should have left it with a neighbour if the item is marked and prepaid for Christmas Eve delivery!!! The Yodel website then does not allow you to fill the online form with with the 8-digit reference as it is NEW and the phone line service hangs up as it doesn’t recognise the new number – USELESS!!!! I held the phone to speak to someone and after 8 minutes of ringing it went silent and dead, so obviously no one is in on CHristmas Eve. DO NOT USE YODEL – THEY SERIOUSLY ARE DAFT!!!

  • disqus_fRu1xYztOp

    yodel is the worst courier i have ever seen

  • julesmiffedwillder

    On the 5th Jan I placed an order with sports direct, today as expected they sent me an email to say “my order is with Yodel” OK gulp track parcel…and the status states I need to reschedule my delivery” !! how can, on a weekend, has my order magically left their warehouse and reached me, no card and gone back again??? now worried as I have read all other posts and feel this is doomed before its even gone anywhere… :-/ if I knew they used Yodel I wouldn’t of bothered…I wait for a delivery…

  • Parcel-Forum

    Hello,
    I have created a new website that has been created to provide you with a place to share your experiences that you had when sending or receiving a Parcel delivered by one of the major Couriers that we have listed.

    I would be happy if you could take a look and maybe register.

    Thanks
    Dylan

    Link is www. Parcel-Forum .com

  • http://twitter.com/AWMoreau Alexandre Moreau

    Hi,

    I’m usually not the kind of person who write bad words about others or companies. But excuse me, YODEL really s….ks!

    1/ They attempt to deliver my parcel only 2 times instead of 3 (I got two calling cards).
    2/ They ignored my query to reschedule (by phone, twitter, or via their website).
    3/ Then I’ve been told that the driver did not find my address (How come, since I got calling cards?!).
    4/ Worse, they told the sender that they attempted to delivered 5 times my parcel (lie)
    5/ I never got my parcel and need to pay the the shipping fees again

    This is the first time such a nightmare happens to me (after 3 years leaving in London) and I shop online very often. All other couriers delivered my parcels without any problem (DPD, City Link, DHL, etc…).

    Conclusion : never use YODEL !

    Alexandre

  • Elle Briggs

    Yodel also supply for argos, specifically the ebay site anyway. i have ordered something from them and are expecting it to arrive tommorrow

  • http://www.themediaflow.com/ Peter Handley

    I hope it arrives on schedule, Yodel have been slightly more reliable for me the last couple of times they’ve delivered here.

  • bloggg

    What I started to
    do is complain to companies who i shop from to not use yodal or I and my network will choose alternative

  • Ruth Cross

    We are having a similar nightmare with Yodel, whose driver claimed he delivered two packages containing a mobile phone in each to our door, but in reality only delivered one. Yodel now say they accept one signature for two separate parcels or consignments each with their own number. Talk about open to fraud and theft! There word against ours – and now we can’t cancel the contract either as we don’t have a phone to return – wonderful!!

  • ntb

    I believe it is FAMAC who changed to yodel. we still have HDNL here

  • wes

    they are awful. i dont understand why they cannot just call me upon delivery or have some form of communication…useless and i like you will always ask where i order from who there courier is

  • Richard Easton

    Not only in deliveries do Yodel fall short.

    I had an urgent
    package for collection. I was told that collections were between 0800
    and 1700. When after awaiting all day nothing had happened at 1630 I
    rang the call centre to check. I was told that an attempt had been made
    to collect but was unsucessful. This was a LIE. From 0700 that
    moring I had workmen at the front of the house changing doors etc. I
    worked all day in my garage overlooking the road, and I have a CCTV
    that can see all traffic coming into the close. The van never entered
    the close yet alone attempt to collect the package.

    If you want service go else where.richard

  • Frankz

    You are definitely not alone. More companies should use this badge to show their customers they care about them and that they will not send out your goods via Yodel:
    http://hdnl.wordpress.com/2012/09/14/do-you-use-yodel-then-you-wont-get-my-business/

  • Sophie Kean

    I will ensure i never buy another item that uses this company again.

    Did not make 3 delivery attempts. Sister was in the house one day, and out for the 2days i was working away. Received two missed delivery cards, and was in the house on a friday and no one came AT ALL.

    Company is unhelpful and refused point blank to redeliver when i finally called them Who cares that i work, they didnt do the 3 delivery attempts, that is a birthday present, or the depot is AGES away from my house and i cannot get there and back with a large and heavy box, no car and serious back issues. Have had to arrange for a family member who drives to come get the package, never mind the fact she lives no where near here and will be at least a 30 min drive in and 30 mins back.

    Automated system for the one and only phone number provided on the card is as useless as the company. Wouldnt have even given them 1 star as they clearly didnt do the job.

    What kind of delivery service cannot redeliver a parcel?

  • tiff

    This company’s performance is so poor. I waited a whole day for a parcel that never arrived. They said they came and left a card which was a lie. They were supposed to make the delievery on Wednesday, its friday and am still waiting, no apologise whatsoever and no acknowledgment of my complaints. Why argos has decided to start using this ill reputable company beats logical reasoning.

  • HanzaJ103

    THIS is how I got my parcel – and with the weather being awful on the day they STILL didn’t knock before putting it over the back gate. My Mum was there at the time so she would know and she had to open the parcel to see if the book I ordered were ok. They got lucky and not sticking together HOWEVER I am NOT happy – do NOT order from Yodel ever. Gonna look into delivery options VERY carefully for now on!!!

  • Helen Dewdney

    It is by far the worst delivery company out there I believe. I get asked about deliveries all the time and Yodel are right up there as the worst offenders. However, remember that your contract is with the retailer and NOT the delivery company so your refund must come from them. A retailer may well you try and fob you off with “It’s the delivery firm” Wrong. It is the retailer that has not supplied your goods so demand repayment from them under the amended sales of Goods act 1979 and also the Consumer Rights Directive 2013. The retailer can then get the money back from Yodel for not adhering to their contract. That’s not your problem. Let the retailer do the work, it is them to whom you have paid money after all. even if the retailer tries to spout rubbish about your delivery is a separate contract to the purchase I’d go for The Consumer Protection from Unfair Trading Regulations 2008 :)

  • Helen Dewdney

    Not always about poor couriers – it’s about damn poor administrative processes too.